How do I make a return?

*Prior to sending a return back to our facility, please e-mail with the following information:

Name on order:
Email on order:
Order #:
Date order was placed (must be within 14 days of delivery date):
Reason for return:

*Customer is responsible for return shipping costs. Please do not send anything back to us without first receiving instructions from our customer care as this may delay the processing of your refund/exchange/credit.

  1. In Store Purchase:

    If you purchased a product in a store the carries REVEL GEAR™, you will have to follow that stores return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.

  2. Online Purchase:

    If you purchased a product online and wish to return it for any reason, please follow the requirements below:

    • All returns must be reported within 14 days of the delivery date. Returns must be sent within 7 days of receiving the return instructions from our customer care team.
    • A ‘Return Request’ e-mail must be sent to
    • DO NOT send item back before receiving a reply from
    • All products are subject to inspection
    • Customer is responsible for return shipping costs and these are non-refundable. In cases of returns, the original shipping charge(s) are also non-refundable.

Can I make an exchange?

We can exchange the item for anything of equal or lesser value (from any category) that is still shown as available on our site (if lesser, the difference will be refunded to you). The original and return shipping charges are non-refundable. If there is currently nothing available that appeals to you as an exchange, we can issue you a gift code for the full purchase amount of the returned product that can be used towards anything on our site and does not expire.

When will my purchase be refunded?

Refunds are issued upon return tracking number being provided for return shipment or failing that, upon receipt of return. You will be notified via e-mail that the refund has been processed. Please note that banking institutions may require additional days to process and post this transaction to your account.